Amazon Echo is like an extra family member that serves you without any complaints and makes life easier and smoother. There are plenty of commands Amazon Echo can perform, we’re not counting, but for sure there’s a lot of them. Nevertheless, cnet has found several issues where Alexa struggles to manage your demands. When the time comes and your home assistant doesn’t know how to solve a task, it always responds “I’m sorry, I didn’t quite get that” or performs a different action than you asked for.

Sometimes when the problem occurs, the solution stands right behind it, looking at you with shy eyes. Make the first step to reach for the exit in that difficult moment. Instead of sending Amazon Echo back to where it came from, you can try and fix your troubles with your own hands, using these tips. 

The ring is glowing, but what does it actually mean?

Alexa stays in a state of hibernation like a bear, and you can wake it up by calling out one of the wake word – Alexa, Echo, Amazon, or Computer. Sometimes, you can notice that the LED ring around the top of the Echo and Echo Dot is glowing even when you are not using it. Don’t be afraid, rebellious Androids will be up on stage before the end of 2020, at which point aliens will return back home. (just kidding) 

Image credit: howtogeek.com

When the light is on, it means there’s been a problem. Here are colors, with their meaning to match.

  • Spinning violet: This indicates that there has been a problem during Wi-Fi setup – solution below. 
  • Spinning orange: The device is in the process of connecting to your network.
  • Solid red. The microphone has been turned off and Alexa is not actively listening for your commands. Push the microphone button to turn it back on.

Amazon Echo pauses my musical vibes

Amazon Echo can ruin your party while you’re listening to a slice of meditative indie-pop. It’s a problem when the music terminates suddenly and you can’t continue procrastinating. It’s easy to fix, it means you have trouble with your Wi-Fi connection. Try to switch off your Amazon Echo at the socket and reboot your router. Wait 20 seconds and put the plug back into the wall. You can also connect the Echo device to the router’s 5GHz channel, giving you a better connection. 

Amazon also has a tip for you: don’t your put Amazon Echo next to metal objects, microwaves, baby monitors, and anything else that can cause interference with your Wi-Fi connection.

I’ve got a new smart home device, why can’t Alexa find it?

Amazon Echo has got a list of Alexa-compatible devices that’s longer than Santa Claus’ list of naughty children. If you want to know more about all these devices, I’m dropping a link for you here

How to add a new device has a pretty easy procedure. Open your Alexa application and tap Devices > Add Device > select the device you’d like to add, like a smart switch or plug, and follow the instructions in the app. 

If your device isn’t on the list, don’t throw it away! Your luck has something to tell you. Alexa has an official IFTTT channel and also integrates with Yonomi, both of which have an extensive list of supported smart home devices.

When nothing happens and you’ve already added your device but Alexa can’t still see it, here are some tips on how to solve this. 

You should check the command that corresponds with the device. The commands vary between different devices, skills, and connected services, like IFTTT. They can be oddly specific commands, and small differences in the phrasing or names of the devices can throw Alexa into a loop.

Software problems can also be a reason for Alexa to lose the connection with your device. Crowded networks cause the same issue. You can try to power the connected devices down and turn them back on again. Sounds silly as hell, but it works.

 If that doesn’t solve your problem, try rebooting the speaker by unplugging it and then removing the device that’s connected to the Echo and add it back once more.

Alexa constantly loses Wi-Fi connection

When your Amazon Echo faces difficulties staying connected with your network, this is how you can find the solution.

First, power-cycle everything – the router, modem, and your Alexa speaker. After that, switch a random song on for a few minutes to see whether the trouble appears again. If the answer is “yes”, try putting your voice assistant closer to the router and far away from other devices, then try switching the speaker to a 5GHz channel to decrease interference.

Alexa doesn’t understand what I’ve said

“I’m sorry, I didn’t quite get that” is a phrase you’ll sometimes hear from Alexa. It means you have pronounced a command or a phrase Alexa doesn’t understand. Thanks to Amazon, the company added a “time-travel” function that allows you to ask Alexa what it just heard. And it’ll tell you what it thinks you said. 

There are different reasons that can lead Alexa to misunderstand. Most often, these reasons are background noise, like the TV, washer, dryer, children talking, or any sound-creating thing. Alexa will hear your command better when it’s quite. 

There is also the instrument known as Voice Training in Your Profile settings in the Alexa app. You’ll have to practice reading aloud – there are 25 special phrases so that Alexa can remember your tone, pronunciation, and cadence. This will help you to calibrate Alexa.

I’m activating Alexa by accident

Sometimes there are commercial ads or shows that talk about Alexa, or you say a word that sounds similar to “Alexa”; this makes your speaker leave hibernation. Here’s how to predict this is going to happen: 

  • Say “Alexa, why did you do that?” – This feature gives you more insight as to why Alexa performed an action.
  • Move the speaker further from the television.
  • Press the mute button on top while watching TV.
  • Change the wake word from the default “Alexa” to either “Computer” or “Amazon.”

Alexa notifications are too loud for me

Sometimes, timers or alarms sounds predominate the playback volume of Alexa. The reason is a separate setting menu in the Alexa app.

To set the alarm, timer, and the notification volume, open the Alexa app on Android or iOS and go to Devices > [your device name] > Sounds and drag the slider to the volume level you want.

Spotify is a trouble magnet

As well as managing voice commands, Alexa can also stream music from different streaming services like Spotify, iHeartRadio, TuneIn, and Pandora. But Spotify is like a trouble magnet for Alexa. 

There’s no appropriate explanation as to why Spotify can suddenly stop playing music, but the best way to cure the trouble is to reboot the speaker. Then sign out of and back in to your Spotify account.

To unlink Spotify, open the Amazon Alexa app and go to Settings > Music > Spotify. Tap Disable Skill and confirm it by tapping Disable. Next, tap Enable to use and follow the instructions to log in to your account again.

There’s a problem streaming music on the proper speaker

Within Multi-Room Audio, you can choose which speaker to use for streaming. This feature is available with the Echo, Echo Dot, and Echo Show, so you can play music everywhere in the house.

Image credit: allconnect.com

The best advice for you is to find a perfect name for your Echo devices, because the trouble will meet you with a freshly baked challenge. It will be easier for you and Alexa to arrange proper communication when you can name the Echo gadgets after the rooms where they are situated. It’s more natural to say “Alexa, play Despacito in the kitchen” rather than “Alexa, play Despacito on Echo Dot Number One”