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Having a Google Home or Google Nest smart speaker in your house means you have the internet at your verbal command. Problems do arise when something goes wrong with your actual device. You can’t very well ask “Google, how do I fix you?” to get your answers, although the results of the search could be interesting. Even without the help of Google, the chances that your glitch can easily be fixed are pretty high when it comes to your Google Home speaker or hub. 

Overall, the devices are actually pretty reliable, but there can be issues that crop up sometimes. There’s an inherent weakness that your speaker also relies on other bits of kit in your home to work fully, like your modem, router, smart home hubs and bridges, as well as your phone. When one of these decides to malfunction – a router goes haywire or a bridge gets pulled out – you could see your smart set-up crash down around your ears.

When your Google Home devices start to act out, decide they don’t want to play ball, or just all-out ignore you, here are the three most likely issues you’re facing, with a guide on how to troubleshoot and fix your way back to smart home heaven.

Not finding devices on the Google Home app

You wouldn’t wish the blue screen of death on your mortal enemy, nor would you ever want them to get “No Devices Found” when they’re trying to connect their new speaker or hub from Google Home. Until you know what’s actually causing the error there’s nothing you can do to get it fixed. 

When your phone is showing “No Devices Found” when you want to connect the app to your device, here’s a troubleshooting guide. It’s not the same for iPhones and Androids, so make sure you follow the right process.

Using your iPhone

Google Home for iPhone

The first thing to check is that your Bluetooth is on:

1. Tap Settings > Bluetooth. 

2. Make sure the toggle is on.

Then, you need to check that you’ve got the most up to date version of the app for Google Home downloaded:

1. Open the App Store.

2. Tap your user icon in the upper right corner.

3. Scroll down to see a list of apps that need to be updated.

4. Either select Update All or locate the Google Home app and choose Update just for it.

To make sure you’ve launched a working version of the app, you need to force the Google Home app to close and then start it up again:

1. Either double click the home button or swipe up slowly from the bottom edge of the screen to open the app switcher.

2. Swipe the Google Home app up and off the screen.

Steps for Android users

Google Home for Android

You need to ensure your Location Services are switched on:

1. Tap Settings > Security & Location > Location > Use location.

2. Make sure the toggle is on.

3. Tap Settings > Apps & notifications > Google Home app > Permissions > Location.

4. Make sure the toggle is on.

You need to have the most recent release of the Google Home app installed on your phone: 

1. Open the Google Play store.

2. Tap the icon of three stacked horizontal lines in the top white bar.

3. Tap My apps & games.

4. Either select Update All or locate the Google Home app and choose Update just for it.

Now, you force the app to fully close and then restart it: 

1. Tap Settings > Apps & Notifications 

2. Locate the Google Home app.

3. Tap Force Stop.

iPhone and Android phone steps

You need to make a connection between your phone and the Google Home speaker or hub through your WiFi connection.  

1. Tap Settings > Wi-Fi.

2. Look through the list of available Wi-Fi networks for either “GoogleHomeXXXX” (where XXXX is a string of numbers) or the name of the Google Home device you gave it when you set it up (i.e. “Kitchen”).

3. Tap your Google Home device to connect.

4. Open the Google Home app to set up your device.

Your voice isn’t known by Google Home 

One of the cool features of the Google Home setup is that it can recognize your voice and the voices of everyone in your family. It’s not always plain sailing, however, and your Google Home can’t tell you from Adam. 

When this problem comes up you just need to give Google Home some retraining so it will know who you are again. 

Android and iPhones instructions

1. Open the Google Home app.

2. Click your personal icon in the lower right corner. 

3. At the bottom of the Google Assistant heading, tap More settings.

4. Tap Assistant in the menu bar at the top. 

5. Tap Voice Match > Teach your Assistant your voice again.

6. When a popup asks if you’d like to Cancel or Retrain, choose Retrain.

7. Follow the requests to speak to repeat the training phrases.

Your other smart devices won’t connect to Google Home

Google Home

Having your home fully kitted out as a smart home means you need a nerve center for the operation, and a lot of people choose to use their Google Home as that. Not just a speaker or display, it can be used to control your AC and switch your lights on and off, until you come across a problem. Don’t start to doubt the intelligence of your system, this is how you can get everything back up to standard. 

You need to check that your smart devices are all functioning as normal first, so check you can control each of them with their own apps. Phillips Hue, Nest Learning Thermostats, and Ring Doorbells all have their own apps, as do many others, and you can download them through App Store or Play Store if you’ve not got them all.  

If your testing shows that you can’t take control of your gadgets independently through your network, you need to make sure that they are fully functioning on your network.  

Being able to control your lighting rig through the Hue app probably means it is a connectivity problem rather than a hardware problem with the bulbs or their connection to the network. By elimination, this means the problem most likely lies with your Google Home. 

The next thing to double-check is that you’re working with the mobile phone that is connected to the same Google account that your Google Home is connected to.

Steps for Androids and iPhones

1. Open the Google Home app.

2. Click your personal icon in the lower right corner.

3. Verify the current account listed is the same Google account that is linked to the Google Home.

4. If not, tap the arrow button next to the account name and select the account that is linked to the Google Home. 

Unlucky the tech fiend who still can’t get things working, for they will need to do a full reboot across the whole network. Everything needs to be unplugged from the power supply, and you need to wait about three minutes before going back round your house and plugging everything back in again. There’s an order that you need to follow when getting everything hooked back up, and you need to make sure each device is fully up and running before going to the next one: 

1. Your modem.

2. Your router (if it’s separate from your modem).

3. Any smart home hubs or bridges.

4. Your smart home gear, including smart bulbs, switches, locks, doorbells, and cameras.

We hope that these little smart home hacks can ensure the smooth operation of your Google Home way into the future. 

Whilst you’re giving your Google Home a little loving, have you given it a good clean out recently? This is one of the many ways to can ensure you’re getting optimal performance, along with our other tips and tricks in the article about getting your smart home on point.

This article was originally published at cnet, written by Dale Smith.

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