It’s heart-in-mouth time when your iPhone starts to play up, after all, it’s got your whole life on there. Freezing, crashing, and running slowly isn’t what you want for your business and lifeline. If you’re having problems with your iPhone working properly, it’s possible to restore and recover your iPhone because a clean start might be just what it needs to get back up to speed.
You can first try putting your phone into recovery mode and then try updating iOS. This should work to resolve problems and all of your content and settings will be safe and sound. If this simple fix doesn’t work, then you can do a restore which will try to recover your phone by taking all the data off it and adding a fresh version of iOS from scratch. If this works, you can set everything back up onto your iPhone and put everything back to how it way by using the option of a recent backup.
For anything from iPhone 8 and up, there is a different process for putting it into recovery mode, as compared to older iPhones. Here we’ll go through all the steps that you need to follow.
Back It Up
Even before issues arise, you should be backing up your iPhone regularly. By doing this, you’ll be able to do a restore and get all your up-to-date data back easily. To create a back up of your data, follow Settings > [your name] > iCloud > iCloud Backup > Back Up Now and make sure that you have sufficient storage on your iCloud account. As standard, you get 5GB for free and you can get more, from 50GB for 99 cents per month, 200GB for .99 a month, or 2TB for .99 per month.
Another option you have is to start up iTunes on your laptop or desktop and use your computer to back up your phone data to iCloud. With a Mac that uses Catalina, use Finder to back up your phone instead.
Try a Manual Restart
When your problem is your device slowing or stalling, a basic restart could be all that it needs. To do this, hold down the Side button along with either Volume Up or Down and the screen with “slide to power off” will appear. Slide to the right and your phone will turn off. Give it a few seconds, and then push the Side button until the Apple logo appears on screen, then simply swipe to unlock and enter your passcode to get back into your phone like normal.
Start a Recovery
Problem solved with a simple restart? Perfect, you can get back to life with your iPhone as usual. If your phone is still being glitchy, you need to move on to working on a recovery. You need to connect your iPhone to your computer or Mac and open iTunes or Finder, respectively. On your phone, do a quick press and release of the Volume Up button, then do the same with the Volume Down button, and finally long press and hold the Side button.
Once you’ve done this, you’ll get the “slide to power off” screen, but don’t do anything. Keep the Side button held down and the screen will blackout and show the Apple logo. Don’t let go of the Side button at this point; you’ll get a screen come up with the graphic for Connect to iTunes. This is the point that you let go of the Side button.
Connecting an iPhone to iTunes
Now, go back to your computer where iTunes or Finder is open. On screen, you’ll see a message that tells you there’s a problem with the iPhone and gives you an option to Update or Restore, you need to click on Update. The next option is to either update or do a reset on your phone, and again you want to select the Update option. You may get a message that says your iPhone can’t be updated and in this case, you’re going to need to restore it to factory settings. If you’re able to update, it’s now time to sit and wait for iOS to update on your phone.
Get Back into Your Restored iPhone
Once the update has completed, you might get a prompt to enter your passcode into the phone, so swipe up to unlock the screen, type in your passcode and really quickly click on Try Again on your computer.
Test and Retry
Time to check if your handiwork has worked, so you need to start using your phone and see what’s happening. If it’s back to full working order, you’re all done. However, these steps might not have worked so now it’s time to try again. Go back through the initial process of backing up and connecting to your computer and select to Restore rather than Update.
Yes to Factory Reset
You’ll get a message on screen that will ask you if you’re certain you want to restore your iPhone to factory settings. Here, you want to click the option that’s Restore and Update.
Once the restoration process has ran through, you could get a message for Activation Lock on your iTunes or Finder on your computer; you’ll be prompted to enter your Apple ID and your password. If you didn’t sign out of iCloud before starting the process, this is a security check your phone will complete. When the message comes up type in your ID and password and click Continue.
Put in Your Passcode
Your iPhone is probably going to want you to enter your passcode, too, followed by a message confirmed the phone has been unlocked. You just need to click Continue again.
Setting up as a New Phone
The next screen you get, you’re going to be given choices to set up the device as if it’s a new phone or to restore it from a backup. You need to choose the option to Set up as new iPhone and click the Continue button.
Once you’ve got your phone set up as if it’s a new phone, you need to do some testing to see if the factory reset has worked. Do all the processes that were causing you problems and see if everything is working smoothly again. If it’s all good, congratulations! All you need to do now is complete a restore from the last backup you created and make sure everything works fine with all of the apps that you use, that your data is all ok, and the settings all work fine too.
This article was originally written by Lance Whitney on PCmag.